Brand Name: Univibe Wellness
Registered Address: No. C-305, 1st Street, Periyar Nagar, Chennai – 600082, Tamil Nadu, India
Email: enquiry@univibewellness.com
1. Introduction
At Univibe Wellness, we want you to receive your products in perfect condition. This Return & Refund Policy explains when returns, replacements, exchanges, refunds, and order cancellations may be accepted.
2. Return Eligibility
Returns or replacements may be accepted in the following cases:
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Product received is damaged or defective.
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Incorrect product was delivered.
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Product is missing from the order.
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Product has a manufacturing or packaging issue.
Return requests must be raised within 48 hours of delivery.
For hygiene and safety reasons, nutritional products must be unused, unopened, and in their original sealed packaging, unless the issue is related to damage, defect, or an incorrect product.
3. Return Process
To request a return or replacement, please contact us at enquiry@univibewellness.com with:
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Order number
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Customer name and contact details
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Reason for the return
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Clear photos and/or videos of the product and packaging
Our team will review the request and provide further instructions.
4. Refund Process
Once the return or issue is reviewed and approved, the applicable refund will be processed within 5–7 business days.
The actual time taken for the refund to reflect in your account may vary depending on your bank, card issuer, or payment service provider.
5. Non-Returnable Items
Returns or refunds may not be accepted for:
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Opened or used products.
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Products damaged after delivery due to improper handling or storage.
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Products without their original packaging or seal.
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Products returned after the applicable return period.
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Products where the issue is caused by misuse or failure to follow storage or usage instructions.
6. Exchange / Replacement
If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability and approval by our team.
7. Return Shipping
If the return is due to a damaged, defective, or incorrect product, Univibe Wellness may arrange or reimburse the applicable return shipping charges, subject to verification.
For other returns that are approved, the customer may be responsible for the applicable return shipping costs.
8. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been dispatched, cancellation may not be possible. Any eligible refund will be processed according to this policy.
9. Product Storage & Usage
Customers are responsible for storing and using products according to the instructions provided on the product packaging.
Products affected by improper storage, handling, or usage may not be eligible for return, replacement, or refund.
10. Policy Updates
Univibe Wellness reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be effective once the updated policy is published on this website.
11. Contact
For return or refund-related questions, please contact us:
Univibe Wellness
Address: No. C-305, 1st Street, Periyar Nagar, Chennai – 600082, Tamil Nadu, India.
Email: enquiry@univibewellness.com
Email: sales@univibewellness.com
