Shipping policy

Brand Name: Univibe Wellness
Registered Address: No. C-305, 1st Street, Periyar Nagar, Chennai – 600082, Tamil Nadu, India
Email: enquiry@univibewellness.com

1. Introduction

At Univibe Wellness, we aim to process and deliver your orders safely and on time. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and related procedures.

2. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders are not processed or dispatched on Sundays and public holidays.

  • Once your order has been dispatched, you will receive a shipping confirmation and tracking details where available.

3. Shipping Locations

We currently ship products across India only.

We are unable to deliver to locations that are not serviceable by our courier partners.

4. Delivery Time

The estimated delivery time is 3–7 business days after dispatch.

Delivery timelines may vary depending on the delivery location, courier availability, and other external factors. Remote or difficult-to-service locations may require additional time.

5. Shipping Charges

  • Free shipping is available on orders above ₹999.

  • Orders below ₹999 will be charged a standard shipping fee of ₹49.

  • Any applicable shipping charges will be clearly displayed at checkout before the order is placed.

6. Order Tracking

Once your order is dispatched, tracking details will be shared with you through the contact information provided during checkout.

You can use the tracking details to check the status of your shipment with the respective courier partner.

7. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier or logistics issues

  • Weather conditions

  • Public holidays

  • Natural events

  • Incorrect or incomplete address details

  • Unforeseen circumstances beyond our control

Univibe Wellness will not be responsible for delays caused by circumstances beyond our reasonable control.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Univibe Wellness will not be responsible for delivery failures, delays, or additional shipping charges caused by incorrect, incomplete, or outdated address details provided by the customer.

9. Damaged, Missing, or Incorrect Orders

If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs and/or videos of the package and product

Our team will review the issue and assist you according to our Return & Refund Policy.

10. Undelivered or Returned Shipments

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.

Any refund, where applicable, will be processed in accordance with our Return & Refund Policy.

11. Policy Updates

Univibe Wellness reserves the right to update or modify this Shipping Policy at any time.

Any changes will be effective once the updated policy is published on this website.

12. Contact

For shipping-related questions or assistance, please contact us:

Univibe Wellness
Address: No. C-305, 1st Street, Periyar Nagar, Chennai – 600082, Tamil Nadu, India.
Email: enquiry@univibewellness.com
Email: sales@univibewellness.com